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© LIBERO v6.4.1sp240211
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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
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Catalogue Record 1751040
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Catalogue Record 1751040
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Catalogue Record 1751040
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Catalogue Record 1751040
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Record Number
1751040
ISBN
9780071775304 (hbk. : alk. paper)
0071775307 (hbk. : alk. paper)
9780071771320 (pbk. : alk. paper)
0071771328 (pbk. : alk. paper)
9780071772204 (e-ISBN)
Title
Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Edition
2nd ed.
Published
New York : McGraw-Hill, c2012.
Description
xviii, 244 p. ; 24 cm.
Note
Includes bibliographical references (p. 231) and index.
Contents
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Subjects
Interpersonal communication
Interpersonal relations
Added Names
Patterson, Kerry, 1946-
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