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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Item Information
Shelf Location Collection Status Due Date Res.
153.6 PAT
Non Fiction . Available .    
. Catalogue Record 1751040 ItemInfo Beginning of record . Catalogue Record 1751040 ItemInfo Top of page .
Catalogue Information
Field name Details
ISBN 9780071775304 (hbk. : alk. paper)
0071775307 (hbk. : alk. paper)
9780071771320 (pbk. : alk. paper)
0071771328 (pbk. : alk. paper)
9780071772204 (e-ISBN)
Title Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Edition 2nd ed.
Published New York : McGraw-Hill, c2012.
Description xviii, 244 p. ; 24 cm.
Note Includes bibliographical references (p. 231) and index.
Contents What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Subjects Interpersonal communication
Interpersonal relations
Added Names Patterson, Kerry, 1946-
Catalogue Information 1751040 Beginning of record . Catalogue Information 1751040 Top of page .
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